FAQ

Frequently Asked Questions

Ordering

How do I place an order?

Browse our products, select the items you would like to purchase, add them to your cart, and proceed through our secure checkout.

Will I receive an order confirmation?

Yes. After your payment is successfully processed, an order confirmation will be sent to the email address provided during checkout.

If you don't receive it, please contact support@cookanary.com.

Can I cancel or change my order?

If you need to change or cancel an order, contact us as soon as possible at support@cookanary.com.

We will do our best to accommodate your request before the order enters fulfillment. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Shipping

Where does Cookanary ship?

Cookanary ships to the destinations currently available at checkout. Shipping availability may vary by product and destination.

How long will my order take to arrive?

Delivery consists of order processing time plus carrier transit time.

Your estimated delivery timeframe will depend on your destination and shipping method and will be provided during checkout where applicable.

How can I track my order?

Once your order has shipped, you will receive tracking information by email when tracking is available.

What if my package is delayed?

Carrier delays can occasionally occur because of weather, holidays, transportation issues, or other circumstances.

If your package appears significantly delayed, contact support@cookanary.com with your order number and we will help investigate.

Returns & Refunds

Do you accept returns?

Yes. Cookanary accepts eligible returns within 30 days of delivery.

Only use this exact statement if your actual return policy is genuinely 30 days.

For complete eligibility requirements, return instructions, exclusions, and refund information, please see our Return & Refund Policy.

Google specifically recommends that return policies cover more than defective products and clearly explain the return timeframe, method, fees, and refund process.

What if I receive a damaged or incorrect item?

Please contact support@cookanary.com as soon as possible after delivery.

Include your order number and clear photographs of the item and packaging so we can investigate and determine the appropriate solution.

How will my refund be issued?

Approved refunds are generally returned to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Products

Are your products available for purchase online?

Yes. Products displayed on Cookanary are available for purchase through our online store, subject to availability.

What if a product becomes unavailable?

Product availability can change. If an item becomes unavailable after an order has been placed, we will contact the customer regarding the available options.